Fraud Investigation Management for Financial Institutions

Purpose-built B2B platform for managing fraud cases from intake through resolution and billing. Complete with client portal, API access, and multi-tier pricing.

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6+
Fraud Types Covered
8
Workflow States
3
Service Tiers
Multi
Country Support

Everything You Need to Manage Fraud Investigations

From case intake to invoicing, ESD covers the complete fraud investigation lifecycle.

Fraud Case Management

Track cases through an 8-state workflow covering new, in-progress, security work, settlement, REPO, collection, and resolution phases.

Role-Based Team Structure

Hierarchical roles from Global Manager to Investigator with country-level access control. Each role sees exactly what they need.

Task Management

Assign tasks to team members with due dates, track progress, and reassign as needed. Investigators get a focused task-only view.

Client Portal

White-label portal for your clients to track their case status and view invoices. Separate login with tailored views.

Billing & Invoicing

Generate invoices from resolved cases with configurable price lists. Track payments and outstanding balances per client.

Reports & Analytics

Dashboard with case distribution charts, status breakdowns, and CSV export. Filter by country, status, fraud type, and date range.

How It Works

Four steps from case intake to billing

1

Case Intake

Submit cases via the web UI or API with fraud type, amounts, and involved persons.

2

Investigation

Assign tasks, add notes, track progress through security work, settlement, or REPO phases.

3

Resolution

Close cases with a resolution type and recovered amounts. Full audit trail preserved.

4

Billing

Generate invoices from resolved cases using client-specific price lists and service tiers.

See It in Action

Clean, intuitive interface built for investigative teams

Dashboard with analytics

Dashboard with case analytics and status charts

Fraud cases list

Fraud case list with filters and status tracking

Billing dashboard

Billing dashboard with invoicing overview

Client portal

Client portal with case visibility

Service Tiers

Flexible pricing based on investigation complexity and turnaround requirements

Standard

Regular investigation timeline

1x base rate
  • Full case management
  • Client portal access
  • API integration
  • Standard reporting
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Popular

Priority

Expedited investigation with faster SLA

1.5x base rate
  • Everything in Standard
  • Priority queue handling
  • Faster turnaround
  • Dedicated case manager
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Express

Fastest response for urgent investigations

2x base rate
  • Everything in Priority
  • Express SLA guarantees
  • 24/7 case updates
  • Senior investigator assigned
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All pricing is custom per client. Base rates depend on case complexity and volume. Contact us for a quote.

Integrate via API

Submit cases and retrieve results programmatically with our RESTful API.

  • X-API-Key authentication

    Secure API key per client, managed through the admin UI

  • OpenAPI / Swagger docs

    Interactive documentation at /api/doc

  • Case & invoice endpoints

    Submit cases, check status, retrieve invoices

  • Reference data endpoints

    Public access to fraud types, statuses, and country lists

View API Documentation
POST /api/v1/client/cases 
{
  "caseNumber": "CASE-2026-001",
  "fraudType": "identity_theft",
  "country": "KE",
  "amount": 15000.00,
  "currency": "EUR",
  "serviceLevel": "priority",
  "description": "Suspected identity theft...",
  "involvedPersons": [
    {
      "firstName": "John",
      "lastName": "Doe",
      "role": "suspect"
    }
  ]
}
201 Created

Your Clients Deserve Visibility

Give clients real-time access to their case status and invoices through a dedicated portal.

Try Client Portal